Our support team is available to help with questions, account-related issues, technical concerns or general feedback. Choose the contact channel that suits your enquiry and include relevant details, such as your account email or a brief description of the issue. For account matters, contact customer support directly. General questions and affiliate enquiries have separate email contacts. Phone support is available during the hours listed below.
| Department | Contact |
|---|---|
| Customer support | [email protected] - account and technical help |
| General enquiries | [email protected] - general questions and feedback |
| Affiliate enquiries | [email protected] - partnership enquiries |
| Phone | +61 2 6138 4729 |
| Working hours | Mon-Fri, 09:00-18:00 AEST |
Contact by email
Email is our preferred contact method for detailed requests, account-related issues or situations that require explanations or supporting documents. When you write, use a clear subject line, include current contact details and attach any relevant files to speed handling. Providing your account name or reference number helps us process enquiries faster and reduces follow-up delays.
Send us a message
Response Time
Support enquiries are typically handled within one business day. For straightforward requests you'll usually get a response same or next day. Complex issues - like verification or payout investigations - may take longer while we gather information and work with partners. If extra time is needed we'll keep you updated on progress and expected timelines.
Feedback
Got an idea for improving the website? Tell us what works, what could be clearer, or what you’d like to see next. Send your feedback through our contact page. We review suggestions carefully and use them to improve our service and make the website easier to use, whether you’re checking what’s on or planning a visit.